BACK OFFICE: the departaments of a financial company where routine administrative task are done whithout direc contac with costumers.
BUSINESS PROCESS: any activity that is essencial for a fim to conduct its business.
DATABESE: an organized set of information stored in a computer.
DOWNSIZE: to reduce the number of employees in an organization.
KNOWLEDGE WORK: work that involves developing or using knowledge.
OFFSHORING: transferring work to an outside supplier based in another country.
OUTSOURCE: transferring work to an outside supplier.
OVERHEAD: a cost that does not vary with output.
PILOT PROJET: atrial project test performance.
PRODUCTIVITY: the relationship between the output of goods and resources needed to produce them.
SAVING: money and materials saved by economical working.
SERVICE PROVIDER: a company that provides services for user especially in computer networks.
SHORTAGE: a lack or sarcity of something.
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